Shipping policy
We aim to provide clear, transparent, and reliable delivery information. Below you will find our delivery area, processing times, delivery estimates, and tracking details.
- Delivery area
We currently deliver to the United Kingdom only. Orders from outside this region cannot be processed at this time.
2. Delivery address
Your order will be shipped to the delivery address provided during checkout. Please make sure that your address is complete and accurate. Incorrect or incomplete address details may cause delays, failed delivery, or returns.
3. Two ways we fulfil your order
Some items on our site are made to order and personalised specifically for you; others are shipped from a partner warehouse. Each product page shows which applies, and both are shown separately at checkout:
Personalised items: made for you in the UK. Order processing takes 1-3 business days, followed by production of your personalised item. Estimated delivery is 5-10 business days from order date.
Partner-warehouse items: shipped from our fulfilment partner. Order processing takes 1-3 business days. Estimated delivery is 7-12 business days from order date.
If your order contains both types of item, we will send them separately as each becomes ready, at no extra cost to you.
4. Shipping costs
Standard delivery is free on every order to the United Kingdom, with no minimum spend. There is no delivery charge at checkout.
Applicable UK taxes, if any, are calculated and shown at checkout.
5. Secure payment
All payments are processed through secure, encrypted payment providers. Available payment methods are displayed at checkout.
6. Shipment tracking
Once your order has shipped, you will receive a shipping confirmation with a tracking link where available. Tracking updates may take a few business days to appear after the parcel has left the warehouse.
7. Failed delivery or incorrect address
If delivery is not possible because the address is incorrect or incomplete, the package may be returned or held by the carrier. We will assist you where possible, but additional shipping costs may apply for redelivery.
8. Delivery confirmation
When the carrier marks a package as delivered, delivery is considered complete. If you cannot locate a delivered package, please contact us so we can help investigate.