Refund policy
We want your shopping experience to be clear and straightforward. Please read this Returns, Refunds & Cancellations Policy before placing an order. By purchasing from our website, you agree to the terms below.
- Your right to cancel (UK statutory right)
If you are a consumer in the United Kingdom, you have a legal right to cancel your order within 14 days of receiving your goods, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right does not apply to personalised or made-to-order goods (see section 4). To exercise this right, contact us within 14 days of delivery.
2. Return period
Beyond your statutory cancellation right, eligible items may be returned within 30 days of delivery, provided the conditions in this policy are met.
3. Conditions for returns
An item is eligible for return if:
the item is unused, unworn, and undamaged;
the item is in its original condition;
all original labels, tags, and packaging are intact;
the return request is submitted within 30 days of delivery;
the return is approved in advance by our customer service team.
If an item shows signs of wear, use, or damage, we may refuse the return or deduct a reasonable reduction in value from the refund.
4. Items excluded from returns
Returns are not accepted for:
personalised, custom-made, or made-to-order products (including engraved, printed, or named items made specifically for you);
items damaged through improper use, handling, washing, or care;
items returned without prior approval from our customer service team.
If a personalised item arrives damaged, defective, or different from what you ordered, please contact us - this exclusion does not affect your rights in relation to faulty goods.
5. Return shipping costs
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Customers are responsible for:
selecting a reliable return shipping provider;
using a tracked shipping method;
paying return shipping costs and any applicable handling fees;
ensuring that return documentation and address details are correct.
We are not responsible for return parcels that are delayed, rejected, lost, or delivered to the wrong address due to incorrect shipping methods or incomplete documentation.
No restocking fee: we do not charge a restocking fee for approved returns.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within a reasonable time.